Referral programs and loyalty programs often get confused. Referral program software and loyalty program software are in two different ballparks, read why.
Live chat has played a huge role in today's customer support. And many people expect it when it comes to receiving customer service, especially from online and eCommerce businesses. But there are more benefits to the technology go beyond that...
For successful B2B lead generation, you’ll need to design a stellar lead capture process and implement strategies to convince potential leads to trust you. Learn how in this guide to B2B lead generation.
Compare these top 12 NPS software tools, and discover ways to measure your net promoter score on your own.
What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let's find out.