Does affiliate marketing work for B2B businesses?
The answer to this question is a resounding yes.
Affiliate marketing isn’t just for B2C ecommerce businesses – B2B affiliate marketing is extremely effective.
Build a B2B affiliate program (business to business affiliate program) the right way, and your B2B will have an effective channel for lead generation and sales.
After all, affiliates are usually trusted content creators in your industry. And when they promote your products or services on their sites, potential buyers listen and are more willing to see what you have to offer.
Even though the concept seems simple enough, starting and running a successful affiliate program requires many strategic decisions. You need to find and train affiliates, as well as decide on a competitive and sustainable commission. You also need to track the ROI of your affiliates, and make sure they follow all the guidelines when promoting your product.
How do you know if a B2B affiliate program is the right call for your business? And what are the best tips to start a B2B affiliate program, recruit affiliates, and set commissions?
Let’s dive in.
What is a B2B affiliate program?
In a B2B affiliate marketing program, you recruit respected content creators (like influential industry bloggers and social media personalities) to promote your B2B business on their own channels.
The content creators, known as affiliates, place links to your website within their content.
Every time someone converts – becomes a qualified lead or makes a purchase – as a result of clicking on an affiliate’s link, you reward the responsible affiliate by paying them a commission.
By rewarding your affiliates with a commission for every sale, you encourage them to help propel your brand’s growth even further.
Why start a B2B affiliate marketing program?
Here are some of the top reasons why B2B marketers can benefit from affiliate programs:
1. Harness trusted voices: Affiliate marketing is a word-of-mouth powerhouse because consumers trust industry authorities and peers more than messages that come directly from a brand. Plus, these consumers will be more likely to share the message with their family and friends.
2. Measurable word of mouth: All B2B marketing efforts should be measurable and data-driven. Often, though, word of mouth can be difficult to track. But when you set up an affiliate program, you’ll be able to attribute a sale to the exact affiliate responsible, know how many sales resulted from a given affiliate link, and track how much you’ve paid out in affiliate commissions. This makes it easy to measure the ROI of your B2B affiliate program.
3. Highly targeted marketing: Affiliates can help you move prime leads through your sales funnel. Select affiliates who have already captured your target audience and are respected in your niche, and B2B decision-makers are bound to listen.
4. Cost-effective and low-risk: Since you only pay affiliates after they’ve successfully generated a qualified lead or a sale, affiliate marketing produces results with less risk for your business.
5. Increased leads and sales: Affiliate marketing is flexible – you can ask affiliates to point potential customers toward any page on your website. By having affiliates link to a targeted landing page optimized for your program, you can directly generate high-quality B2B leads. You can also vary the landing page designs, depending on the audience of each individual affiliate partner.
How to know if a B2B affiliate program is right for you
Even though affiliate marketing can be a powerful digital marketing strategy for your B2B, it should meet several standards to be successful and sustainable. Before starting an affiliate program, be sure that:
- You have high customer retention rates: Since you’ll be paying affiliates a portion of every sale they bring in, it’s more sustainable if these sales turn into long-term customer relationships and continued profits for your business.
- You have reasonably high margins: Affiliate programs work best for businesses with high profit margins, such as software companies and subscription-based businesses.
- You’ve clearly identified your prime target audience, and have an idea of the niche content creators they trust most. It may also help if you have an existing relationship with at least some of these content creators, so it’s easier to form an affiliate partnership.
- You can find other relevant affiliates to promote your business on their own channels and drive traffic directly to your website.
- These affiliate marketers are able to reach people they don’t know personally, in an indirect manner, by promoting your product/service within their content.
- You’re willing to pay competitive affiliate commissions in cash, every time an affiliate helps you make a sale.
- You have an idea where and how your affiliate program will fit into your B2B sales cycle, including how long an affiliate is eligible to earn a commission after someone clicks on their affiliate link.
Our top 10 tips for starting a B2B affiliate program
Once you’ve decided an affiliate program is right for you, follow these tips to set it up for success. Below are the best practices for B2B affiliate programs:
1. Know where affiliates will fit into the buyer’s journey
The main difference between B2C and B2B affiliate programs is the longer and more intensive B2B sales cycle.
Compared to B2C buyers, B2B decision-makers tend to do much more research on products or services before purchasing, and usually consult with several other stakeholders during the buying process. It’s rare for a B2B to agree to an instant transaction. B2B buyers are looking for longer-term deals that last at least a few years.
In addition, B2B buyers often require a highly personalized experience. They want to know exactly how your product or service will meet their needs, and receive hands-on assistance during every part of the sales funnel.
Where do B2B affiliates fit into this process? Since affiliates are trusted authorities in your niche, they’re instrumental in building trust among prospective buyers. They are best used for generating qualified leads and sales.
Depending on your affiliate marketing goals, you can design appropriate landing pages for affiliates to link to – pages with a direct sales offer, or a call to action encouraging email sign-ups. Be sure to personalize these pages based on the needs of your target audience, and encourage your affiliates to address these needs when they include your link.
2. Set strategic affiliate KPIs
As mentioned above, all B2B marketing strategies must be measurable and data-driven. B2B affiliate programs are no exception.
Once you’ve decided to start an affiliate program, set measurable goals for leads and sales. This way, you’ll be able to tell if your program is successful.
3. Figure out where you’ll find B2B affiliates
To see the greatest success in your affiliate program, it’s important to have a rigorous selection process when finding affiliates. B2B businesses should reach out to affiliates, rather than posting an open application and having them come to you.
Look for reputable established B2B professionals and influencers your target customers already follow and trust. Look for content creators in your niche, who produce quality content that aligns with your brand.
Then, make a list of people who meet these criteria – ones you’d like to be your affiliates. If they’re familiar with your product or service (or even already use it), even better.
Also consider choosing affiliates across different segments of your target market. This helps create an affiliate network that delivers personalized messages to their audience, and directs warm leads to specific, tailored landing pages.
4. Don’t overlook existing customers when choosing affiliates
The biggest B2B affiliate program mistake is to forget about inviting existing customers to become affiliates.
Affiliates don’t necessarily have to use your product or service regularly. But they should be trusted content creators and respected by other B2B buyers.
Why not consider your current customers? Sometimes, existing customers can also be an influential voice in the B2B space, with a considerable audience that could greatly benefit from your product.
The best part of having an existing customer join your affiliate program is they can authentically and directly share how your product helps them, and could potentially help other businesses. In fact, customer-affiliates may likely be your best advocates!
5. Set competitive affiliate commissions
Offering the right commission is key to your affiliate program’s success.
The best practice for B2Bs is to offer a fixed percentage of every sale an affiliate brings in, paid out in cash, as your affiliate incentive.
Alternatively, you could also offer a fixed commission for each purchase made through an affiliate’s link, or a small fixed commission for every qualified lead that meets certain criteria.
Make sure your commission is competitive, compared to both direct competitors and other companies that might be recruiting the same affiliates. For instance, if most competitor’s affiliate programs have a 10% commission, offering a 5% commission won’t be effective.
But one-upping the competition’s affiliate programs isn’t always your best strategy.
To determine the best commission for your B2B, you should consider your customer acquisition costs, your retention rate, and your average customer lifetime value.
- How much is your average cost to bring in a new customer?
- What percentage of total customers do you retain per year?
- How much revenue does the average customer bring in?
With these numbers in mind, decide on a commission rate your business can afford to pay out, while still being attractive to your potential affiliates.
6. Set commission rules carefully
In light of the longer B2B sales process, set commission rules that will still keep B2B affiliates motivated.
For example, you can reward affiliates with a small commission (a flat payout) whenever they directly generate a qualified lead; and then a larger commission (a percentage of the sale) if that lead ultimately results in a purchase.
You can also reward a commission bonus to affiliates who bring in a specified number of qualified leads or sales within a time period (quarterly or annually).
Or, you can offer a commission boost once an affiliate exceeds a given amount of lifetime sales.
Here are other commission rules to consider:
- How long are affiliates eligible to earn a commission after someone clicks on their link?
- If an affiliate brings in a qualified lead, will they automatically earn a commission if that lead makes a purchase, no matter how long before the purchase is made? Or must the lead purchase within a set period?
- What happens to an affiliate’s commission if a product is returned or a service is cancelled? How does this align with your existing return/cancellation policy?
- If you’re a subscription-based business, will affiliates also earn a commission when a customer they brought in renews their subscription? For how long?
Once you determine your commission rules, set your affiliate tracking cookies to monitor all relevant steps in your sales funnel so you can automate payouts throughout your program.
ConvertKit’s affiliate program pays out recurring commissions. As long as a customer who signed up via an affiliate link stays active, the affiliate whose link they used keeps earning a commission on purchase renewals. Source
How to make your B2B affiliate program lowest-risk? Only pay a commission when your business knows it has received a return on investment. You could also set lower commissions for newer affiliates and higher commissions for established affiliates, as mentioned above.
7. Form your own affiliate network
Going through an existing affiliate network may seem like it will save you time and effort. And if you’re just starting out, it may be a good idea.
But for any long-term affiliate marketing, it’s much more effective to cut out the middleman and form your own affiliate network. By recruiting your own affiliates, you can save money and have more control over your affiliate program.
Yes, an affiliate network will recruit and manage affiliates for you. But they also charge their own fees (sometimes as high as 30%) on top of the commission you pay affiliates directly.
If you form your own network:
- You won’t have to pay extra fees to an existing network.
- You’ll have direct access to all your affiliate data. This makes data tracking much easier and quicker. It also lets you implement rapid, data-driven adaptations and optimize your program’s performance.
- You’ll also be able to form more authentic relationships with your affiliates.
- Plus, you can optimize your affiliate network to appeal to all your audience segments. After all, you can choose any affiliates you want (not just affiliates bound to an existing network).
8. Choose the right affiliate software
Affiliate software is a must when forming your network of affiliates. It enables you to automate your program and instantly track key metrics. By using affiliate marketing software, you’ll always know which affiliates are responsible for which sales, automate your payouts, and strengthen your best affiliate relationships.
Affiliate software gives you full control over all aspects of your program, and typically includes a dashboard or portal, where affiliates can track their progress. It also streamlines all communication and support, and helps keep affiliates motivated.
Plus, affiliate management software usually costs much less per year than the fees paid to an existing affiliate network.
9. Educate affiliates on your B2B sales cycle
After recruiting your affiliates, train them on your brand and program fundamentals. Provide your brand guidelines, any terms and conditions they should know when promoting your product/service, and the requirements to earn a commission. Then, have them sign an agreement that includes all these points.
One often overlooked step, however, is educating affiliates on your B2B sales funnel or buyer’s journey.
- It’s important for B2B affiliates to know where they fit into your process, especially if they’re more familiar with B2C sales cycles.
- Emphasize the needs of your target customer, and the affiliate’s role in building trust and lasting relationships with prospective leads.
- Also, make sure they understand that the B2B sales process typically takes more time. But if all parts of the sales funnel work together, your affiliate’s work will pay off.
Don’t abandon affiliates after this initial training, either.
- Make a plan to regularly check in with affiliates at set times (this can be done through an affiliate dashboard or exclusive LinkedIn, Facebook or Slack group).
- Let them know how to contact you as well, in case they have any questions.
- Keep your affiliates up-to-date with brand assets and resources, such as descriptions and benefits of new products or marketing campaigns.
- You can even let them try out your product or service for free or at a discount, so they have firsthand experience with what your brand offers.
ActiveCampaign trains and educates affiliates in several ways: a starter pack; easy access to product updates; graphic, video, whitepaper, and webinar assets; and even an affiliate community where affiliates can learn from their peers.
10. Refine your program based on data
As with all marketing strategies, don’t just launch your B2B affiliate program and leave it be. Keep track of your affiliate program’s progress, and make any necessary adjustments based on feedback and findings.
Using data analytics from your affiliate software, check how well the program measures up to the KPIs you set during planning.
- Total revenue
- Conversion rates
- Leads generated
- Unique sales
- Which affiliates are bringing in the most leads and sales
If your B2B affiliate program isn’t meeting your goals, it may be time to adjust your commission structure or rework your affiliate lineup.
Wrapping things up
Now that you know the top B2B affiliate program tips, look for ways to apply them and set your affiliate program up for success.
To brush up on affiliate program fundamentals, be sure to also take a look at our guide on starting your own B2B affiliate program.
And if you’re looking for some examples on real-life programs, we put together 10+ affiliate marketing examples to inspire you.