Our Journey into Social Listening Tools: A Reality Check
We tried social listening for our own company. Here’s what we learned, the pitfalls we ran into, and what we’d do differently.
November 21, 2024
We tried social listening for our own company. Here’s what we learned, the pitfalls we ran into, and what we’d do differently.
Find out what others are saying about your brand online and social media with some of the best brand mention tools.
Compare these top 14 Net Promoter Score (NPS) software options, and find the one that works best for your business. Plus, learn about a DIY NPS option.
Learn who to ask for a testimonial, how to craft the perfect request, and the most effective ways to showcase the testimonials once you have them.
how to get customers to leave reviews? And more importantly, how to convince your happy customers to leave reviews, as they’re the ones who will sing your praises and boost your brand’s reputation? Today, we cover 18 ways to get customers to leave reviews.
105 marketers weigh in on the most important factor in building a brand identity. Check out why brand reputation came out on top, plus more insights on elements of building a brand identity.
What is brand reputation management, and why is it important? What steps do you take to build a brand reputation? Find all the answers here.
What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let’s find out.
If people find positive information about your brand quickly, they’re more likely to trust you. If they find negative or misleading information, though, this could spell trouble. But thanks to SEO, you can take control of what people learn about your brand. These 8 SEO strategies will help you improve your reputation.
In this guide to social media reputation management, we’ll cover how to build and monitor your reputation on social. We’ll also break down how to respond to both positive and negative posts and comments about your brand.
People trust others’ opinions of your brand, so knowing the right ways to ask for reviews is vital. Learn how to ask for reviews on Google, Yelp, and Facebook, in emails, and more. Plus, check out our email templates for asking for reviews.
Your customer reviews can do a lot for you. Aside from getting feedback and insights, you can actually use them to increase your leads. Here’s how.
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