How do successful companies retain their existing customers? 60 experts from all industries share their proven customer retention strategies.
To show customers you really care, you need to go above and beyond. We’ve gathered 14 customer appreciation strategies and ideas to help you go that extra step.
Asking a customer to leave a review is an extra step in your process, after the sale has been made. Is it worth it to ask for a customer review? Find out.
Tech can help you grow your organization. Here are 7 tech trends that can play a role in your customer service and ultimately your growth.
One strategy to encourage customers to keep purchasing from you is through a customer loyalty program. Let’s break down how loyalty programs work and what their benefits are.
Good customer service is one of the best ways to stand out in your industry and increase your bottom line. Check out our list of 15 top customer service tips.
What can an incentive program do for your business? Need some ideas on how to start your incentive program? We’ve got you covered. Plus, we’ve rounded up incentive program examples that have generated solid ROI.
Should you consider creating lifetime customers? Build customer loyalty? Or focus on something more important?
What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let’s find out.
Ready to get more customer referrals? Follow this 8-step framework (with over 55+ examples) to maximize word of mouth.
A customer-centric strategy puts customers at the center of every decision. We cover the benefits of a customer-centric business and some inspiring examples.
Customer loyalty software is an essential item for running successful reward programs. Here’s a list of customer loyalty program software options.
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