Category: Customer Loyalty

ecommerce loyalty program

Everything You Need to Know About Ecommerce Loyalty Programs. Period.

Learn why loyalty programs are critical to the success of your ecommerce business. We’ll also cover drivers and challenges to customer loyalty, the different types of ecommerce loyalty programs, strategies to build a successful loyalty program, case studies, and more!

alternatives to NPS

NPS Alternatives for Measuring Customer Satisfaction

How should you measure customer satisfaction? NPS is a popular way, but it doesn’t tell the whole story. These NPS alternatives can provide a much deeper understanding of customer loyalty, helping you create data-driven strategies to improve it.