Category: Customer Loyalty

ecommerce loyalty program

Everything You Need to Know About Ecommerce Loyalty Programs. Period.

Learn why loyalty programs are critical to the success of your ecommerce business. Weโ€™ll also cover drivers and challenges to customer loyalty, the different types of ecommerce loyalty programs, strategies to build a successful loyalty program, case studies, and more!

alternatives to NPS

NPS Alternatives for Measuring Customer Satisfaction

How should you measure customer satisfaction? NPS is a popular way, but it doesn’t tell the whole story. These NPS alternatives can provide a much deeper understanding of customer loyalty, helping you create data-driven strategies to improve it.