When someone wants to return a product or cancel a service, how should you respond? Experts share how they handle returns and cancellations.
Tag: Customer Service
To show customers you really care, you need to go above and beyond. We’ve gathered 14 customer appreciation ideas to help you go that extra step.
Tech can help you grow your organization. Here are 7 tech trends that can play a role in your customer service and ultimately your growth.
Stellar customer service is the secret to sustaining customer loyalty. How to take your customer service to the next level? Check out this list of the 15 best customer service tips.
What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let’s find out.
Customer service is a major player in keeping customers happy. But did you also know that the service you provide is key in getting referrals too?
Is the live chat plugin really here to stay? And will the future of live chat be human-centric, bot-based, or both? Let’s see what 23 marketers had to say.
Live chat has played a huge role in today’s customer support. And many people expect it when it comes to receiving customer service, especially from online and eCommerce businesses. But there are more benefits to the technology go beyond that point.
16 marketers share the top factors that led them to choose their help desk software, and how their favorite help desk software has maximized their productivity, to aid you in choosing a help desk software program.
Most people know by now that customer service plays a huge part in any of today’s successful businesses. Part of that includes taking what you learn from social listening and incorporating it into your marketing plan. Here are 7 ideas on how to incorporate social listening into your customer service strategy.
What do businesses do to increase their customer loyalty? Here are some strategies from marketing experts that you can try to create happy and loyal customers.
A customer relationship management (CRM) system is essential for businesses. These 11 hacks will help you navigate the best course of action for your business.