Tag: Customer Service

live-chat-software-to-conversion

5 Ways to Use Live Chat Software for Conversion Optimization

Live chat has played a huge role in today’s customer support. And many people expect it when it comes to receiving customer service, especially from online and eCommerce businesses. But there are more benefits to the technology go beyond that point.

software

Top 5 Help Desk Software [Chosen by 16 Expert Users]

16 marketers share the top factors that led them to choose their help desk software, and how their favorite help desk software has maximized their productivity, to aid you in choosing a help desk software program.

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A 7-Step Guide For Combining Social Listening and Customer Service

Most people know by now that customer service plays a huge part in any of today’s successful businesses. Part of that includes taking what you learn from social listening and incorporating it into your marketing plan. Here are 7 ideas on how to incorporate social listening into your customer service strategy.