What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let's find out.
Customer service is a major player in keeping customers happy. But did you also know that the service you provide is key in getting referrals too?
Is the live chat plugin really here to stay? And will the future of live chat be human-centric, bot-based, or both? Let's see what 23 marketers had to say.
Live chat has played a huge role in today's customer support. And many people expect it when it comes to receiving customer service, especially from online and eCommerce businesses. But there are more benefits to the technology go beyond that...
16 marketers share the top factors that led them to choose their help desk software, and how their favorite help desk software has maximized their productivity, to aid you in choosing a help desk software program.