9 Expert Questions To Better Understand the Voice of Your Customer
Asking the right questions helps you get the most value from your voice of the customer data. Here are 9 questions that experts ask (and you should too!).
Asking the right questions helps you get the most value from your voice of the customer data. Here are 9 questions that experts ask (and you should too!).
How to conduct customer satisfaction surveys in a way that reveals exactly what customers think of your brand? We turned this question over to the experts, and gathered 20 proven tips and strategies.
How do marketers research customer satisfaction? What methods and research questions do they find most effective? Let’s dive into their expert insights.
When someone wants to return a product or cancel a service, how should you respond? Experts share how they handle returns and cancellations.
To show customers you really care, you need to go above and beyond. We’ve gathered 14 customer appreciation strategies and ideas to help you go that extra step.
Tech can help you grow your organization. Here are 7 tech trends that can play a role in your customer service and ultimately your growth.
Customer service is a major player in keeping customers happy. But did you also know that the service you provide is key in getting referrals too?
Is the live chat plugin really here to stay? And will the future of live chat be human-centric, bot-based, or both? Let’s see what 23 marketers had to say.
Live chat has played a huge role in today’s customer support. And many people expect it when it comes to receiving customer service, especially from online and eCommerce businesses. But there are more benefits to the technology go beyond that point.
16 marketers share the top factors that led them to choose their help desk software, and how their favorite help desk software has maximized their productivity, to aid you in choosing a help desk software program.
Most people know by now that customer service plays a huge part in any of today’s successful businesses. Part of that includes taking what you learn from social listening and incorporating it into your marketing plan. Here are 7 ideas on how to incorporate social listening into your customer service strategy.
A customer relationship management (CRM) system is essential for businesses. These 11 hacks will help you navigate the best course of action for your business.
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