Tag: Customer Service

3 Ways to Drive Referrals Through Great Customer Service

Customer service is a major player in keeping customers happy. But did you also know that the service you provide is key in getting referrals too?

/ October 18, 2019

Live Chat: Is It Here to Stay? 23 Marketers Weigh In

Is the live chat plugin really here to stay? And will the future of live chat be human-centric, bot-based, or both? Let's see what 23 marketers had to say.

/ October 3, 2019

5 Ways to Use Live Chat Software for Conversion Optimization

Live chat has played a huge role in today's customer support. And many people expect it when it comes to receiving customer service, especially from online and eCommerce businesses. But there are more benefits to the technology go beyond that...

/ September 18, 2019

Increase Your Response Rate With These NPS Questions (with examples)

What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let's find out.

/ September 6, 2019

16 Marketers Share Their Tips on Choosing Help Desk Software

16 marketers share the top factors that led them to choose their help desk software, and how their favorite help desk software has maximized their productivity, to aid you in choosing a help desk software program.

/ August 21, 2019

7-Step Guide To Incorporate Social Listening Into Your Customer Service

Most people know by now that customer service plays a huge part in any of today's successful businesses. Part of that includes taking what you learn from social listening and incorporating it into your marketing plan. Here are 7 ideas...

/ June 26, 2019