16 marketers share the top factors that led them to choose their help desk software, and how their favorite help desk software has maximized their productivity, to aid you in choosing a help desk software program.
Most people know by now that customer service plays a huge part in any of today's successful businesses. Part of that includes taking what you learn from social listening and incorporating it into your marketing plan. Here are 7 ideas...
What do businesses do to increase their customer loyalty? Here are some strategies from marketing experts that you can try to create happy and loyal customers.
A customer relationship management (CRM) system is essential for businesses. Here are 11 hacks to help you figure out the best course of action for your business.
You may have a great support team in place, but these customer service statistics may make you rethink your overall customer support strategy.