Who are brand advocates, why are they vital, and where can you find your best advocates? We cover all that and more.
What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let's find out.
What are the best ways to encourage customers to leave positive reviews, and how can you monitor your brand’s reputation as reviews come in? 42 marketers share their insights.
A lot of businesses work hard at getting new customers and sometimes break the bank on searching for leads. But, did you know that retaining existing customers can be even more beneficial? Here's why...
What do businesses do to increase their customer loyalty? Here are some strategies from marketing experts that you can try to create happy and loyal customers.