Tag: customer advocacy

NPS Questions to Gauge Customer Satisfaction [+ Examples]

What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let's find out.

/ December 31, 2019

What Is a Brand Advocate, and Why Are Advocates Important?

Who are brand advocates, why are they vital, and where can you find your best advocates? We cover all that and more.

/ December 5, 2019

42 Marketers Share Tips for Monitoring Reviews of Your Business

What are the best ways to encourage customers to leave positive reviews, and how can you monitor your brand’s reputation as reviews come in? 42 marketers share their insights.

/ August 29, 2019

Referral Program Glossary and Terms to Remember

Referral program terms can be confusing. What is referral marketing? What are other words for referral programs? This referral marketing glossary will help clear up the confusion.

/ August 1, 2019

60 Experts Give Their Advice on Driving Customer Loyalty

What do businesses do to increase their customer loyalty? Here are some strategies from marketing experts that you can try to create happy and loyal customers.

/ May 6, 2019
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11 Customer Relationship Management Hacks You Can Use Today

A customer relationship management (CRM) system is essential for businesses. Here are 11 hacks to help you figure out the best course of action for your business.

/ February 6, 2019