What is the NPS question (net promoter score question)? How can you customize your NPS survey to gain the most accurate picture of overall customer satisfaction? Let's find out.
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A lot of businesses work hard at getting new customers and sometimes break the bank on searching for leads. But, did you know that retaining existing customers can be even more beneficial? Here's why...
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A customer relationship management (CRM) system is essential for businesses. Here are 11 hacks to help you figure out the best course of action for your business.