When it comes to disruptive technology, few solutions have shaken up the world of business more than automation software. The automation of business processes helps organizations to simplify complexity and remove redundant steps from critical business processes, resulting in streamlined operations that enhance productivity and profits and reduce error and costs.

In this article, we’ll look at the most important things to consider when choosing business automation software and how you can get the best return on your investment.

1. What are the desired business outcomes?

Before you can choose the right business automation software for your organization, you need to fully understand your objectives and business outcomes. There are tools available to automate everything from asking for referrals to accounts receivable management. What tasks or workflows do you wish to automate? What specific performance figures or results are you looking to improve? (Agile marketing, or an approach where the focus is on high-value projects – can be great at helping to meet your goals)..

2. What other systems are going to be integrated?

Cohesiveness with other systems is likely a big consideration when choosing the right software. The good news is that many business automation solutions allow for integration with third-party back-end systems.

3. Is there room for scalability?

As your business grows, you need your software to grow with you. For this reason, you will need to select a solution that offers true agility, scalability, and flexibility for the road ahead. The cost of this scalability should be another concern. For example, choosing a pay-as-you-grow cloud solution could be much more cost-effective than an on-premise solution that needs to be upgraded often.

4. Is the software easy to use?

One of the biggest obstacles when introducing new technology is the culture change that comes with it. Choosing a solution that is easy to use, intuitive and also easy to maintain will ensure your users are on board as quickly as possible.

5. Will you receive high-quality support?

Automating business processes can work wonders for your business, but just a short amount of downtime could bring your organization to its knees. Ensure your vendor is has a commitment to supporting you when you need it. Also, make sure they offer SLAs and other guarantees of assistance tailored to your business.

6. Can the solution be customized?

The days when a one-size-fits-all solution would be sufficient for most businesses are over. With so much competition in every industry, businesses need a way to differentiate if they are to make their mark. Customization to suit the needs and mode of your business can help you define your competitive edge. And get ahead faster.

Final thoughts

Business automation software offers an innovative, hands-free solution for organizations looking to simplify, streamline and systematize critical business processes. Taking the time to select the right solution will ensure that you get the best return on your investment and experience the many benefits that business automation can bring your way.

If you’re concerned about using marketing automation, here are myths about marketing automation that can be debunked.


About the Contributor
Sarah H. is a contributing writer for mHelpDesk, a top-rated field service management solution. Her industry and market segment specializations include cloud computing, BPA solutions, PaaS and internet security.