A better sharing experience
Customer Referral Programs
not just an ecommerce widget or basic widget program
Next generation customer referral management software that gets more referrals and brand awareness from your existing customers
Join the 1,000+ companies that choose Referral Rock for their referral management
Finally, a new customer referral experience
It works, but it’s the same old program from 10 years ago. Largely unchanged, unnoticeable, and only attract one type of referrer…
Attract brand ambassadors, influencers, and all of your best brand fans.
Build on your great customer relationships. Meet your potential sharers where they are with easy social media and mobile sharing.
Choose better incentives for your referrers that align with your brand.
After they share, keep your advocate in the loop and engaged so they’ll share more times, more often.
Better results by providing a better sharing experience.
Before
Old referral programs
- Tracks referrals
- Runs through widgets
- Works for ecommerce only
- Offers coupon rewards
- Two-sided reward structure
- Needs active promotion
After
New referral experience
- Referrals and brand awareness
- Runs through widgets + a branded portal
- Works for ecommerce and multi-step sales
- Offers coupons, gift cards, custom rewards, cash, etc.
- Two-sided, tiered, and time-based reward structure
- Communicate through email campaigns, promotions, notifications (one-click share), etc.
What makes us different?
Our complete referral management software is the only tool you need to boost your word of mouth and drive new customers
Not just a referral widget
A full portal where you can create and customize a robust referral marketing program
Multiple ways to promote your referral program
Meet customers at the perfect moment on their preferred social media or marketing channel
Integrations for ANY business (not just ecommerce)
Integrate a referral marketing solution into your systems and workflow (API, SaaS, CRM automations)
Expert customer support
Onboarding specialists and a proven referral process helps boost your customer acquisition
Single referral marketing platform
Bring your most loyal customers and referrals together, all in one place
Launch fast (no integrations required)
Landing page builders for programs to personalize the referral experience with no need for integrations
"A great turnkey customer referral management that allowed our team to automate our campaigns in days instead of months. The team is constantly innovating new features to keep our programs fresh. Their hands-on support is just impossible to beat."
Welcome to Word-of-Mouth Automation
Remove roadblocks to growth
No massive marketing budget? Not sure how to reach new customers? Our referral program software has all the tools you need to get the growth you’re looking for.
A no-brainer for busy marketers (no developers required).
Create a referrer experience worth sharing
Customers, influencers, and brand ambassadors can be your best referrers.
Make it easy for them with easy one-click sharing on social media. (Yes, we do widgets too.)
As new customers roll in, they can see the results in real-time while also getting notifications to track their progress.
Save time with automations
Attract new audiences at scale
With our referral tracking software, smart analytics, and expert services, our referral program can help you bring in a steady stream of new customers.
See real-time results and customize your programs with ready-made templates.
"Referral Rock has made the best customer referral software! It's super easy to manage and track key analytics from our member referral program in our own website. The user interface is intuitive and has simplified the process for both members and staff."
Run a refer-a-friend program that fits your business...
with incentives that best attract your customers!
Discounts and store credit are two of the most popular referral program incentives. Offer them to help drive repeat purchases and customer loyalty.
- “Earn $35 off your next purchase with us”
- “Receive 25% off your next visit”
- “Enjoy $75 toward your next order”
Companies that offer referral discounts and store credit: Airbnb, Uber Eats, Harry’s
Cash or cash back is one of the most enticing incentives – and great for generating a lot of buzz.
- “Get $25 for every successful referral”
- “$10 cash bonus for sharing with friends”
- “Earn up to $500 a year for referring others”
Companies that offer referral cash incentives: Paypal, Chase Bank, Justworks
Attract more word-of-mouth referrals with a gift card that’s flexible and easy to use.
- $50 Amazon gift card for the first referral
- “Earn a $100 prepaid Mastercard”
- $25 Starbucks gift card
Companies that offer referral gift card incentives: T-Mobile, Casper, Brex
Swag are a creative, fun incentive that attract customers and tie in directly with your business.
- Shirt or sweater
- Tote bag
- Sticker
Companies that offer referral swag incentives: Morning Brew, ThreadBeast, The Hustle
25+ integrations to easily connect your tools and teams
Referral Managment FAQs
Referrals are your new leads and customers. They are the friends and colleagues who your members referred to your business.
Word of mouth will still happen organically, but overall by having a formal program will allow you to benefit from all the brand affinity you’ve earned. Programs help you stay top of mind for longer and help you get referrals from all kinds of people.
Organic non-paid referrals share because they are motivated to share to do good for a friend and your business (altruism), but not everyone is motivated the same way. A formal program helps you cover other motivations for people to share and you can design your incentives to align with those motivations.
And of course referral marketing software can automate word of mouth.
Largely affiliate programs are open to anyone that wants to refer your business, while referral programs are usually customers.
Another major difference is the incentive structures where affiliate programs are typically cash based while referral programs can have a larger variety of incentives like discounts, swag, and donations.
We have a great article here on referrals vs affiliates if you want to ready more.
We connect with your CRM in two key ways. The most important one is the referral update, where our system needs to be notified of when a sale is made that came from a referrer. This allows you to create the correct reward once a new customer comes on board.
The second is for our system to send leads and contacts directly into your CRM with the correct attribiution information.
Refer-a-friend programs are used to segment and customize how you engage your different audiences. Oftentimes, you’ll want to run multiple programs with different promotions, rewards, messaging, and more.
Other platforms and marketers call these campaigns, but we like programs because they should be ongoing vs campaigns that come to an end.
You can find our pricing here
Absolutely not – no credit card is required to start a trial. We will only charge you when you decide to upgrade after you’ve completed your evaluation. Your free trial is valid for 30 days.
There is a one-time fee of $800 with an onboarding specialist to design, integrate, launch, and optimize your first program. If you pay annually, we’ll waive this fee.
Sure! You can upgrade, downgrade, or cancel your subscription plan from within your account at any time.
Want to discuss whether our marketing programs would suit your business?
- Your current sales and marketing processes
- Typical results for your industry
- Ideas for potential incentives
- How a system would work