Personal service and expertise

Our team of experts can help you get the most out of your referral program

Leverage the experience of our highly rated team that has helped over 500 clients successfully run their referral programs. We are here to help from program design to launch and everything in between.

Customer Success Package

You have your own dedicated customer success manager to help you from onboarding to launch.

Learn more about customers success

Ongoing Support

We’re here helping you along the way so you can get the most out of your referral program.

Learn more about ongoing support

Additional Services

Some clients need a bit more help getting their referral program off the ground.

Learn more about additional services

What Our Customers Say

Experience has been great - customer support is excellent and the platform is so unique. The software is easy to use - it has been able to do everything I've wanted. The customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they helped figure out a solution right away.

Emily JarrettSenior Manager Digital Campaigns, Penguin Random House

Great platform and support for growing your business and engaging customers. Automated notifications with the ability to theme your offerings. Tremendous customer support and technical ability. Integration with Woo Commerce is very helpful.

John BergherVP of Marketing, CoolBot

Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.

Barbara MartinezCustomer Engagement Champion, Neighborhood Sun

You are assigned a dedicated customer success manager that works with you throughout your referral marketing journey. They are your coach, consultant, and project manager making sure you’re tailoring your referral program to your unique business. Our proven process helps you launch faster and improves your referral marketing results. Below is a step-by-step walk through of the key stages.

Build your program

Build a customized referral program that compliments your business messaging, design, and brand.

Kickoff Meeting to develop referral plan and structure
Design and Marketing Audit to incorporate best practices and review your copy and creatives

Integrate your systems

Create an automated referral program by mapping out your sales process and referral workflow to determine the best integration points and methods.

Technical Review Call to discuss your system requirements and develop an integration plan
Integration Support to troubleshoot any issues
Testing to ensure all integrations are working correctly and information is attributed

Learn more about our integrations

Launch and optimize

Launch faster with a better referral program then optimize to improve results.

Final Review and Launch to confirm promotion plans are in place and answer any final questions
Post-Launch Check In to review your initial results and optimize based on the data

Ongoing Support

Support doesn’t stop once you launch. We’re here helping you along the way so you can get the most out of your referral program. We provide support through multiple communication channels to get you timely answers when and how you need them.

Detailed Knowledge Base

Get immediate answers to your questions with our detailed, easy-to-search help center.

Live Chat

Chat with our support team in real-time to quickly troubleshoot.

New Feature Updates

Stayed informed with our latest features and continue to improve your referral program.

Customer Success Manager

Work with your customer success manager to optimize your program.

Additional Services

Some clients need a bit more help getting their referral program off the ground. For those of you that need an extra hand, we offer several additional services to help you build your ideal referral program. Ask your Sales Consultant for more information and a quote.

Copywriting

Get all of the referral copy written for you including page messaging, social sharing, referral landing pages, emails, and more.

Advanced/Custom Integrations

Have a difficult integration? Our team can set it up for you or scope everything out with your developers.

Creative and Design

Have us design the various creative for you including page images, social sharing images, referral pages, and more.

Full Program Setup

Referral Rock will setup your entire program start to finish.

Unlock Your Referral Potential!

Schedule a Demo