Terms of Service for Referral Rock

If you require any more information or have any questions about our Terms of Service, please feel free to contact us by email at admin@referralrock.com.


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

Account Terms

You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

You are responsible for maintaining the security of your account and password. ReferralRock cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are responsible for all content posted and activity that occurs under your account.

You may not use the Service ("Software") for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


Software include the respective features and functionality in your plan (i.e. Starter, Growth, or Established Business) as defined on the Pricing page of the Referral Rock website (https://referralrock.com/pricing.html).


Normal Support
Normal support is available Monday through Friday from 9am-5pm Eastern Standard Time excluding US bank holidays through email and application chat. Expected turnaround time is 1-2 hours. Phone support phone calls and remote screen shares can be scheduled as needed.

Critical Support
Critical support issues regarding servers, web site, and other service wide accessibility issues are covered 24x7. Expected turnaround time is 1-2 hours to diagnose the problem and potentially redirect traffic to backup servers as necessary.

Errors or problems which have been caused by something beyond our control (i.e. a customer's inability to connect to the Internet, using the system in a way it was not designed, unsupported browsers, or hardware issues) do not constitute as critical support and may be supported at our discretion.

Cancellation and Termination

If you cancel the Service before the end of your current term (based on the plan you select), your service will end on the date that you have paid through and you will not be charged again.  There are no prorated refunds based off the the day you terminate your service.

ReferralRock, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for any reason at any time. Such termination of the Service will result in the deletion of your Account. ReferralRock reserves the right to refuse service to anyone for any reason at any time. If Referral Rock terminates your Account, Referral Rock will provide a refund of all prepaid, but unused Fees to the Customer.

Modifications to the Service and Prices

ReferralRock reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon notice from us.

Copyright and Content Ownership

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or ReferralRock.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. 

ReferralRock.com reserves the right to edit or remove any material submitted to this website, or stored on the servers of ReferralRock.com, or hosted or published upon this website.

ReferralRock.com's rights under these terms and conditions in relation to user content, ReferralRock.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of ReferralRock.com or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities on or in relation to this website without ReferralRock.com's express written consent.
This includes:

You must not use this website or any part of it to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without the express written consent of ReferralRock.com.

No Warranties

This Service and website you are using is provided “as is” without any representations or warranties, express or implied. ReferralRock.com makes no representations or warranties in relation to this website, how it affects your business, or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, ReferralRock.com does not warrant that:

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of Liability

ReferralRock.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

These limitations of liability apply even if ReferralRock.com has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit the liability of Referral Rock Inc in respect of any:


By using this website and Services, you agree that the exclusions and limitations of liability set out in this disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify ReferralRock.com and undertake to keep ReferralRock.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by ReferralRock.com to a third party in settlement of a claim or dispute on the advice of ReferralRock.com's legal advisers) incurred or suffered by ReferralRock.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these Terms and Conditions

Without prejudice to ReferralRock.com's other rights under these terms and conditions, if you breach these terms and conditions in any way, ReferralRock.com may take such action as ReferralRock.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


ReferralRock.com may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


ReferralRock.com may transfer, sub-contract or otherwise deal with ReferralRock.com's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

These terms and conditions, together with ReferralRock.com's Privacy Policy constitute the entire agreement between you and ReferralRock.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of MARYLAND, USA, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of MARYLAND, USA. 

ReferralRock.com's details

The full name of ReferralRock.com is Referral Rock Inc.

Referral Rock's registered address is

14800 Cobblestone Drive
Silver Spring, MD 20905

You can contact ReferralRock.com by email at our email address link at the top of this Terms of Service document.

Last Edited on 2017-07-26