Referral Rock

Decide who runs the program, across every brand and location

Control who can see and do what, keep every program consistent, and hold an audit trail of every change as the program grows to more brands, locations, and people.

Regional manager Access scoped to one region PROGRAM ACCESS East region Can manage West region No access Partner program No access Reward rules updated · 2h ago · by Sam

Join 1,000+ companies growing referrals with Referral Rock

TripAdvisor
Material Bank
Penguin Random House
Culligan Water
Flink
Edustaff
Mitel
ActiveCampaign

Best for multi-location brands and franchises running a program per location, and financial services that need an access audit trail.

One account, many programs

Run a program per location, brand, or business unit

Most programs grow past a single program. You add a second location, a separate brand, a partner track alongside the customer one. Referral Rock holds them all in one account, each with its own branding, rules, and reporting. The structure matches how the business is actually run.

  • Spin up a distinct program for each location, franchise, region, or audience, with its own look and rules. A customer program and a partner program never get tangled together.
  • Give each person access to the programs they own. A location manager works in their own while the head office still sees across all of them.
  • Frontline staff get a focused portal scoped to their own members and referrals, kept separate from the full admin. See the recruiter tools.
  • Analyze each program on its own, so one location's results never disappear into a company-wide average that hides what is working.

The controls

Govern a multi-program account as the team grows

As more people touch the program, control matters more than feature count. These are the controls that keep a growing account consistent and accountable.

Program-based roles

Assign each person to the programs they manage. A regional manager works in their locations and an agency client sees only their own account.

Program templates

Clone a proven setup so a new location or brand launches consistent with the rest, instead of being rebuilt by hand and drifting out of line.

Separate reward budgets

Fund rewards from different teams or budgets. Each business unit or franchise owns its own spend and the numbers stay tidy.

Move members between programs

Reassign members individually or in bulk when a territory or owner changes, without a support request or a re-import.

Reporting per program

Each program reports on its own. Every owner sees their real numbers rather than a shared roll-up.

Configuration activity log

Every setup change is recorded with who made it and when. When a program behaves differently than it did last week, the answer is in the log.

Control that scales with the program

Add programs, add people, and keep the whole account consistent and accountable.

  • Right access

    Each person sees and manages only the programs they own, from frontline staff to head office.

  • Consistent setup

    Templates clone a proven program. A new location launches in line with the rest.

  • Clean budgets

    Separate reward funding per team or unit keeps each owner accountable for their own spend.

  • A full record

    A configuration log captures every change, with the person and time attached.

The audit trail

Know what changed and who changed it

When several people run the program, the question that gets hard to answer is what changed and when. Referral Rock keeps the record. The answer is never a guess.

The configuration log gives you a full audit trail of setup changes, each one tied to a person and a time for review later.
Status changes on members and referrals are recorded too, and the admin warns before a change that would issue or revoke a reward.
Roles keep sensitive actions with the people who should hold them, so access widens as the team grows without giving everyone the keys.
Bulk actions and member moves are deliberate and logged. Reorganizing programs stays a traceable operation.

Common questions about multi-program accounts and access

Yes. One Referral Rock account can run several programs at once, such as a customer referral program alongside an affiliate program, or one program per location. Running programs from a single account keeps reporting and administration in one place.

A multi-org account is an account structured so each brand, location, or business unit has its own program, its own budget, and its own people. Multi-org accounts suit franchises and multi-location businesses, where local teams need to run their own program without seeing or affecting anyone else's.

Yes. Access is granted per program, so a person sees and administers only the programs assigned to them. Program access also governs what that person is notified about, so a local manager is not alerted about programs they do not run.

Yes. Configuration and activity changes are recorded, so there is an answer when someone asks who changed a setting and when. Keeping that record matters most as more people gain access to the account.

Yes. A proven program can be saved as a template and used to create further programs, so a new location starts from a working setup rather than a blank one. Reusing a template also keeps rules and messaging consistent as the account grows.

Scale the program without losing control of it

Bring your structure to a demo and we will map multi-program accounts, roles, and the audit trail to how your team is set up.

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