{"id":5120,"date":"2018-01-04T12:15:56","date_gmt":"2018-01-04T17:15:56","guid":{"rendered":"https:\/\/referralrock.com\/blog\/?p=5120"},"modified":"2022-10-26T16:43:21","modified_gmt":"2022-10-26T20:43:21","slug":"referral-marketing-and-social-media","status":"publish","type":"post","link":"https:\/\/referralrock.com\/blog\/referral-marketing-and-social-media\/","title":{"rendered":"Best Practices for Combining Referral Marketing and Social Media"},"content":{"rendered":"

Referral marketing<\/a> doesn\u2019t just happen on its own. Just like other marketing promotions, your referral program needs to be promoted and fed into your various marketing channels. One of the most powerful channels of promotion is social media. By combining the power of referral marketing and social media<\/a>, it can create amazing results.<\/p>\n

Yes, referrals happen on their own through word of mouth, but how does word of mouth happen today<\/a>? \u00a0DING! DING! DING! Social media! \u00a0In today\u2019s world of mobile apps and word of mouth marketing<\/a>, the easiest way for a consumer to communicate with their friends is through social media.<\/p>\n

As you can imagine, running a referral program that is social media friendly means you\u2019ll have a higher chance of success. This is especially true if the business already has customers talking about them in these channels, it also makes it incredibly easy to run a social referral program. As you can probably already tell, social media is important<\/a> for businesses.<\/p>\n

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Why referral marketing and social media work together<\/h2>\n

You probably understand how important it is for social media and referral marketing to work together. But, here are a few examples to help reiterate the power of that combo.<\/p>\n

1. Your customers are already there<\/h3>\n

Chances are you have a ton of customers already there. You may even have quite a few already following your business page. Because so many people hang out on social media already, you can easily connect with hundreds of people. Use this to your advantage.<\/p>\n

2. Social proof will increase<\/h3>\n

People mimic the actions of others. So, if people see their friends talking about a certain brand then they may be more inclined to check them out too.<\/p>\n

Therefore, having the option to share your referral program via social media is a great way for customers to help build up their own social proof. To make your brand even easier to share, make sure you include social media images in content shared by customers. Social proof<\/a> increase when images are used.<\/p>\n

3. Sharing will ensue<\/h3>\n

Think about how easy it is for something to become viral on a social media site. If you make social media sharing available it will happen. Providing the buttons within the user\u2019s dashboard can prime a share (or referral in this instance) to occur. People retweet, share, copy, and save all sorts of things on social media, and your referral program should be one of them.<\/p>\n

4. Program promotion is simplified<\/h3>\n

To branch off of sharing, promotion becomes easier. You see, customers will be able to easily see what you post. So when you mention your referral program they will see it on their timeline. Plus, when someone mentions you, all of their friends will see. This makes it easy for all sorts of people to see who you are, what you\u2019re all about, and get insight into your program.<\/p>\n

5. Birds of a feather<\/h3>\n

The point of social media is to connect people together. \u00a0Most people who connect to each other have similar interests and\/or demographics. \u00a0This means that your existing customers are often sharing with your ideal customer. \u00a0Hard to get much more targeted than that!<\/p>\n

Bonus brand impressions<\/h3>\n

When a customer shares your business on their social profiles, it has the potential to be seen by a large network. This kind of acts as a mini advertisement for you. Even if they don\u2019t buy today, it creates an impression. Oh, and it happens for free.
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Social media basics \/ best practices<\/h2>\n

Great, you\u2019ve figured out your promotion strategy. Now you need to figure out how else to best utilize your social media sites. Your social site is a part of your brand, therefore, you need to instill a few of these best practices.<\/p>\n

By making sure your social media sites are set up properly, you can further boost your referral marketing<\/a> strategies. Take a look at these top tips.<\/p>\n

1. Unfollow those who post toxic material to your profile<\/h3>\n

This should be a no-brainer. But, just to reiterate, if you have malicious or spammy looking comments all over your profile, your brand trustworthiness will definitely decrease.<\/p>\n

2. Use the right social networks<\/h3>\n

Where are your customers more often? Chances are Twitter and Facebook are a pretty good bet. But, don\u2019t discount other social sites like Pinterest, Instagram, or even LinkedIn. Set up profiles that make sense. Some businesses may not get much engagement on Instagram, for example, even if a ton of their customers use the app. So focus on what sites work best for you.<\/p>\n

3. Keep your profile images up to date<\/h3>\n

Did you recently change your logo? If so make sure it reflects on any social site you are on. If someone ends up on your page, but everything is outdated, they may think you\u2019re no longer in business. Keep your profile pic and cover photo up to date. It also doesn\u2019t hurt to share fun photos every once in awhile.<\/p>\n

4. Stay active<\/h3>\n

People often look online for information on businesses. How many times have you searched for a local restaurant that only had a Facebook page? That happens pretty often. Unfortunately, if those pages look abandoned, people will assume the business is no longer active either. So post something every once in awhile.<\/p>\n

This also means just that you have to work a little bit to stay in the conversation. Whether that means sharing something funny or sharing something useful on a regular basis, you need to provide a reason for people to visit your page.<\/p>\n

5. Be responsive<\/h3>\n

Your customers may reach out to you on your social sites. This is your chance to talk with them. Whether you\u2019re simply having a little conversation or addressing a customer\u2019s concern, your responsiveness will be noticed. People like to be heard, so make sure you\u2019re listening.<\/p>\n

6. Share business updates<\/h3>\n

Many brands get engagement to their website by posting information about updates. Be sure to share newly published blog posts, changes to your software, etc. Just be sure you\u2019re not posting too often (especially on Facebook). Posts can get buried and when you do post too often, people tend to tune you out.<\/p>\n

7. Try using ads<\/h3>\n

You can pay to promote certain posts of yours on social media. If you have a really good content piece, or something worthwhile, try boosting it to get extra engagement.
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Customizing the program experience for social media<\/h2>\n

You would be surprised by the reasons people don’t join<\/a> referral programs, a bad social site is one of them. Now that you\u2019ve spruced up your profiles, let\u2019s talk about creating a social referral program. To start off, let\u2019s hone in on your program participants.<\/p>\n

After all, the program was made for them. Here are some of the top tips for helping your customers use your program via social media.<\/p>\n

1. Make sure it\u2019s easy for users to share<\/h3>\n

Let\u2019s face it people assess how easy something is, and then decide on whether or not it\u2019s worth their time. Sometimes you have to do a little spoon feeding so that people can easily handle the rest of the process. By offering social share buttons right from the customer\u2019s profile page, you are making it so much easier, and more enticing, to share.<\/p>\n

2. Customize the message they send<\/h3>\n

Make sure the messaging is clear, and marketing isn\u2019t too heavy as it might exhaust trustworthiness in your brand.<\/p>\n

\"combining<\/p>\n

3. Shout out top referrers<\/h3>\n

If you want people to engage, you must engage with them. Your customers will notice if you are giving shout-outs, and likely they will want to join in. Everyone loves a little good public recognition. This also acts as a way of showing your appreciation, which can prime future referrals to happen.<\/p>\n

4. Use imagery<\/h3>\n

Images are so much more interesting than blocks of text. \u00a0This may make participants more inclined to share. So be sure that if you do offer social media buttons, the information they are sharing uses some sort of image, like your logo or an image that corresponds to your program. Images make people stop and look, understand the content better, and are more visually appealing. All of which equals a winning combo.<\/p>\n

5. Sharing is caring<\/h3>\n

Make your participants look good by using double sided rewards. This really helps encourage participants to share. Why, well if there is an incentive for both parties involved, it makes the ‘ask’ seem less self-serving for the referrer. It may also increase the likelihood of a referral to turn into a customer. Everyone loves a good deal!
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Promoting referral marketing programs on social media<\/h2>\n

Now that you\u2019ve gotten to this point, let\u2019s ramp up your social media to get your program out there and keep it \u201ctop of mind\u201d. A successful referral program is based on how well you promote it. By now you realize how important social media is.<\/p>\n

But to reiterate, your customers are likely already flocking to these channels meaning program promotion<\/a> is easy! Check out these examples of how companies combine referral programs and social media together effectively.<\/p>\n

1. Make sure you use your bio<\/h3>\n

Okay, you can let a customer know a lot about you just from using your social profiles. One tiny, but effective, area is your bio. Facebook allows you ample room to write what you want, but Twitter likes you to keep it short and sweet. Fortunately, all you need is a link and three little words\u2026 \u201crefer a friend\u201d. By providing easy access to the link, you are also making it easy for people to come back to it at a later time to refer.<\/p>\n

\"zen<\/p>\n

2. Communication is key with referral marketing and social media<\/h3>\n

If you\u2019re putting regularly checking your social media profiles, then you probably already respond to customer feedback. Use these moments as reasons to ask for referrals<\/a>. If someone mentions how much they like your service or if they are always contributing to your page, they are probably open to referring people to you.<\/p>\n

Communication isn\u2019t just about responding though, it\u2019s about keeping your name in the conversation. So make sure you are share-worthy and that your program is ready to be shared.<\/p>\n

3. Share information about your program regularly<\/h3>\n

This means if you\u2019re not talking about it, how are people going to know? This bleeds into communication. No, you don\u2019t want to talk about your referral program too often, but you should occasionally bring it up.<\/p>\n

A good reason to continually post about your program is that people who meant to sign up but didn\u2019t have the chance to right at that moment will be able to easily find a link to your program at another time.<\/p>\n

We\u2019re not saying you need to make one post weekly about the program. But, bring it up every few weeks can definitely keep it fresh in people\u2019s mind.<\/p>\n

4. Discuss exclusivity<\/h3>\n

People want to be the \u2018cool\u2019 ones in their groups. So give them the chance. Okay, maybe your program isn\u2019t as exclusive as you lead on. But, if you make it feel like a club then people may get excited. You can get people interested by mentioning your referral program is by invite only.<\/p>\n

Example: You post on Facebook that you are starting a referral program. You don\u2019t provide the link, instead, you talk it up and wait for people to bite.<\/p>\n

Someone comments or likes your post, and then you reach out to them personally and give them the link.<\/p>\n

You can spin this a few different ways. As long as you are pushing that not everyone gets the benefits of a program member, you should be golden.<\/p>\n

Social media can be your referral program\u2019s secret weapon<\/h2>\n

Before you go implementing these best practices it\u2019s important to remember that building a solid networking foundation comes first. A referral program will really only work if customers believe in your business and\/or like your product, to begin with.<\/p>\n

Though social media is one of the easiest ways to get your program out there, it shouldn\u2019t be the only channel you use. Customers may respond better by sharing via private email for example. This is particularly pertinent if your business is something most people consider a \u2018secret\u2019. For example, people may not want everyone on their friend\u2019s list to know that they have had a procedure done, or bought a particular item.<\/p>\n

With that being said, if you have customers who are online, and follow your brand. Or if you have an influx of people who talk about you on their social sites, it\u2019s a pretty good indicator that social media is a great channel for your referral program. Social media and referral programs are just like pb&j (peanut butter and jelly) – they work really well together.<\/p>\n","protected":false},"excerpt":{"rendered":"

Social media and referral programs are like peanut butter and jelly. Here are some best practices for creating a social referral program.<\/p>\n","protected":false},"author":6,"featured_media":7537,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[2579],"tags":[5919,5923],"class_list":["post-5120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-education","tag-solution-aware"],"acf":[],"modified_by":"Jessica Huhn","_links":{"self":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts\/5120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/comments?post=5120"}],"version-history":[{"count":7,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts\/5120\/revisions"}],"predecessor-version":[{"id":28993,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts\/5120\/revisions\/28993"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/media\/7537"}],"wp:attachment":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/media?parent=5120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/categories?post=5120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/tags?post=5120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}