{"id":34581,"date":"2024-01-18T17:16:40","date_gmt":"2024-01-18T22:16:40","guid":{"rendered":"https:\/\/referralrock.com\/blog\/?p=34581"},"modified":"2024-10-18T00:33:29","modified_gmt":"2024-10-18T04:33:29","slug":"tenant-referral-program","status":"publish","type":"post","link":"https:\/\/referralrock.com\/blog\/tenant-referral-program\/","title":{"rendered":"How to Create a Tenant Referral Program [+ Free Tools]"},"content":{"rendered":"\r\n<p>As a property manager or owner, you know how crucial it is to retain tenants and fill vacancies. What if there was a way to reduce tenant turnover rate and create loyal tenants who rent from you for longer periods? If this sounds ideal, then a tenant referral program may be exactly what you need.<\/p>\r\n\r\n\r\n\r\n<p>Many property owners and managers use referral programs as a way to maximize occupancy \u2013 for good reason. These programs are simple to run, and tend to be less expensive than other marketing methods, as you only pay when a referral signs a lease. The trick is creating a program that gets existing tenants to actually participate.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Fortunately, we know a few tips for running a tenant referral program. Here\u2019s everything you need for tenant referral program success.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">What are tenant referral programs?<\/h2>\r\n\r\n\r\n\r\n<p>Tenant <a href=\"https:\/\/referralrock.com\/blog\/referral-programs-101-everything-you-need-to-build-a-referral-marketing-program\/\">referral programs<\/a> encourage your current tenants to recommend your properties to their friends, family, and colleagues. Whenever a referred friend or family member starts renting from you, you\u2019ll give out rewards to the tenant who made the referral.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>The best way to run a tenant referral program is with a <a href=\"https:\/\/referralrock.com\/blog\/referral-platform\/\">referral software platform<\/a>, which automatically tracks the referrals your tenants make. Don\u2019t use a DIY program where referred tenants must mention the name of the friend or family member who referred them \u2013 there\u2019s the risk that referrals could get lost.\u00a0 With software, you won\u2019t have to keep track of referrals manually, and you\u2019ll know exactly how your program is performing at a glance.\u00a0<\/p>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-34597 aligncenter\" src=\"https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/bridlewood-tenant-referral-program.jpg\" alt=\"bridlewood tenant referral program\" width=\"479\" height=\"526\" title=\"\" srcset=\"https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/bridlewood-tenant-referral-program.jpg 683w, https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/bridlewood-tenant-referral-program-273x300.jpg 273w\" sizes=\"(max-width: 479px) 100vw, 479px\" \/><\/p>\r\n<p><em>If you&#8217;re renting apartments and looking for new residents, you might also check out our <a href=\"https:\/\/referralrock.com\/blog\/resident-referral-program\/\">resident referral guide.<\/a><\/em><\/p>\r\n<p><em>And if you&#8217;re a property manager looking for other property owners to manage, check out our <a href=\"https:\/\/referralrock.com\/blog\/property-management-referral-program\/\">property management referral program guide.<\/a><\/em><\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Benefits of tenant referral programs<\/h2>\r\n\r\n\r\n\r\n<p>Why run a tenant referral program? Your property business will reap plenty of benefits, all rooted in the trust people place in their peers.<\/p>\r\n\r\n\r\n\r\n<p>People trust their peers\u2019 recommendations more than all other forms of advertising. So, referred tenants are more likely to sign a lease and rent property from you \u2013 four times more likely than non-referred tenants. This makes a tenant referral program a quicker way to fill vacancies at your properties. And referred tenants tend to be higher-quality. You\u2019ll be marketing to people who are in the market for a new apartment or rental property, because tenants tend to refer people who are actively looking for a new place to live or work.<\/p>\r\n\r\n\r\n\r\n<p>Referred tenants are also more likely to <em>keep <\/em>renting from you, increasing your tenant lifetime value and reducing your tenant turnover rate. (Referred friends have an approximately 16% higher lifetime value than typical tenants.) And by rewarding existing tenants for referring friends \u2013 and showing that you value their input by <a href=\"https:\/\/referralrock.com\/blog\/how-to-ask-for-referrals\/\" data-wpil-monitor-id=\"210\">asking for referrals<\/a> in the first place \u2013 you\u2019ll incentivize existing tenants to continue to rent from you, further reducing turnover rates.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Plus, tenant referral programs are more cost-effective than ads, listings, and other ways of finding new tenants. They\u2019re also lower-risk\u00a0 \u2013 you\u2019ll only pay when the referred friend actually starts renting from you, and that payment is the reward that goes right to the referring tenant and their peer.\u00a0<\/p>\r\n<p><img decoding=\"async\" class=\"wp-image-34598 aligncenter\" src=\"https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/epic-tenant-referral-program.jpg\" alt=\"epic tenant referral program\" width=\"565\" height=\"566\" title=\"\" srcset=\"https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/epic-tenant-referral-program.jpg 1080w, https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/epic-tenant-referral-program-300x300.jpg 300w, https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/epic-tenant-referral-program-1024x1024.jpg 1024w, https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/epic-tenant-referral-program-150x150.jpg 150w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/p>\r\n<h2 class=\"wp-block-heading\">Referral software for rental properties [Free Tools]<\/h2>\r\n<p>These referral tools for rental properties are a free and easy way to help you start your referral program.<\/p>\r\n\r\n<div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#F1F6F4;border-color:#ffffff;color:#333333;\">\r\n<p><strong>Free Tools + Services:<\/strong><\/p>\r\n\t<ul>\r\n\t\t<li>Create your own referral codes - <a href=\"https:\/\/referralrock.com\/free-tools\/random-code-generator\/?cta=free-tools\">[Referral Code Generator]<\/a><\/li>\r\n\t\t<li>Track referrals manually - <a href=\"https:\/\/referralrock.com\/free-tools\/manual-referral-tracker\/?cta=free-tools\">[Manual Referral Tracker - Spreadsheet]<\/a><\/li>\r\n                <li>Build referral links - <a href=\"https:\/\/referralrock.com\/free-tools\/referral-link-generator\/?cta=free-tools\">[Referral Link Generator]<\/a><\/li>\r\n\t\t<li>Get best practices and actionable guidance - <a href=\"https:\/\/referralrock.com\/free-tools\/referral-program-workbook\/?cta=free-tools\">[Referral Program Workbook]<\/a><\/li>\r\n\t\t<li>Readiness Assessment - <a href=\"https:\/\/referralrock.com\/e-landing-page\/referral-dynamic\/?utm_term=Learn if a referral program is right for your business\/\">[Free Consult]<\/a><\/li>\r\n\t\t<li>Online referral software  - <a href=\"https:\/\/referralrock.com\/trial\/?cta=free-tools\">[Free Trial]<\/a><\/li>\r\n\t<\/ul>\r\n<\/div>\r\n\r\n<p><strong>Want a automated referral system for your rental business?<\/strong> Uncover referrals in plain sight to smooth out business lulls, without losing focus on your real day to day work helping customers.<\/p>\r\n<p>\r\n\t\r\n<\/p> Check out our <a href=\"https:\/\/referralrock.com\/\">referral program software - done right.<\/a><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Tenant referral program essentials<\/h2>\r\n\r\n\r\n\r\n<p>For the most successful tenant referral program, you\u2019ll need:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>A referrable business, with tenants ready to recommend you<\/li>\r\n\r\n\r\n\r\n<li>A reliable way to track referrals\/issue rewards (that\u2019s where referral software comes in)<\/li>\r\n\r\n\r\n\r\n<li>A motivating, dual-sided reward that\u2019s easy to understand and redeem<\/li>\r\n\r\n\r\n\r\n<li>A program that\u2019s easy to access and use overall<\/li>\r\n\r\n\r\n\r\n<li>A consistent promotion strategy, so tenants know about your program<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Our expert best practices below will help you accomplish all of these key points.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Make sure you\u2019re ready for referrals<\/h3>\r\n\r\n\r\n\r\n<p>Before you start a tenant referral program, ensure that you&#8217;ve made your business referrable. Here\u2019s how to tell if you\u2019ve got a tenant base that\u2019s ready to send referrals your way.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>First off, do you have several tenants who have rented from you for a while? Loyal tenants are more likely to refer you, as they know most about the advantages of renting from you.<\/p>\r\n\r\n\r\n\r\n<p>Second, do you go above and beyond in the tenant experience you provide? Providing exceptional service, including by following up on repair requests, ensuring you\u2019re reachable if tenants have questions, and providing amenities all go a long way in giving tenants reasons to refer.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Another great way to check your referability is to see if any individual tenants have shown clear signs that they\u2019re satisfied and willing to refer you.\u00a0<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>For instance, have they already shared stellar social comments or reviews?\u00a0<\/li>\r\n\r\n\r\n\r\n<li>Or, do you have evidence that they\u2019ve already recommended you to friends?\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>If they\u2019re already sharing about your properties online, they\u2019ll almost certainly keep sharing when rewards are involved.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Use referral software<\/h3>\r\n\r\n\r\n\r\n<p>Although you may be tempted to start a manual referral program (with print referral cards or emailed forms), this makes things difficult to track. A much better option is to use referral software.\u00a0<\/p>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/referralrock.com\/customer-referral-program\/\">Referral software<\/a> generates a trackable link that tenants can share in any way that works for them. Through each link, the software automatically traces every referral back to the tenant who made it \u2013 and since the link tracks the moment of purchase, software can also reward tenants for successful referrals right away.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Thanks to software, you\u2019ll be able to keep tabs on the status of every referral, who made it, and when it\u2019s successful, and keep tenants updated on their referrals.<\/p>\r\n\r\n\r\n\r\n<p>Referral Rock offers easy-to-use referral software that works for every business, including property managers. Our dedicated onboarding specialists will help you with every step of setting up and running your program. <a href=\"https:\/\/referralrock.com\/concierge-onboarding\/\">We have the expertise <\/a>to get your program up and running quickly, so you can start seeing results as soon as possible.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Decide on motivating rewards<\/h3>\r\n\r\n\r\n\r\n<p>Rewards are the backbone of your rental referral program, as they\u2019re what gets your tenants to start referring.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>But for the most success, don\u2019t just reward the referring tenant. You should also reward the <em>new tenant <\/em>when they sign their lease, to motivate them to start renting from you. This is known as a double-sided referral reward.<\/p>\r\n\r\n\r\n\r\n<p>What to offer the referring tenant and new tenant? Remember that rewards should be cost-effective for you, but also reflect the value of a new tenant.<\/p>\r\n\r\n\r\n\r\n<p>For the referring tenant, we recommend offering cash, or a gift card to another business. These rewards let the tenant choose how to spend them, and people love the element of choice. If you\u2019d prefer, you can also offer a rent discount, or a tangible gift that the tenant would appreciate. And if you\u2019re still stumped on what to offer, why not ask the tenants themselves?<\/p>\r\n\r\n\r\n\r\n<p>As for rewarding the new tenant, money off of rent is the best option, as this encourages them to rent from you \u2013 and remain your tenant.<\/p>\r\n\r\n\r\n\r\n<p>Next, decide when the referring tenant will get their reward. This could be right after their peer signs the lease agreement, or 30-90 days after the lease is signed (as long as the new tenant continues to rent from you). You could also offer the best of both worlds \u2013\u00a0 a smaller reward after the new tenant signs the lease, and a larger reward if the new tenant continues to rent from you after a given number of months.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>To keep interest high, consider giving out rewards in tiers, where the value of the reward increases after someone gets a certain number of friends to sign leases. Or, give out higher rewards for higher-value rental properties.\u00a0<\/p>\r\n<p><img decoding=\"async\" class=\"wp-image-34602 aligncenter\" src=\"https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/calibre-lake-tenant-referral.jpg\" alt=\"calibre lake tenant referral\" width=\"383\" height=\"444\" title=\"\" srcset=\"https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/calibre-lake-tenant-referral.jpg 612w, https:\/\/referralrock.com\/blog\/wp-content\/uploads\/2024\/01\/calibre-lake-tenant-referral-259x300.jpg 259w\" sizes=\"(max-width: 383px) 100vw, 383px\" \/><\/p>\r\n<p>You might also start a referral raffle, where all successful referrals earn tenants an entry into a drawing for a bigger-ticket reward. But if you pick this option, you should still keep giving out the regular referral rewards to keep tenants motivated. Every successful referral should still be a winner \u2013 for both the tenants and your business.<\/p>\r\n<p>Here&#8217;s more on how Referral Rock can help you <a href=\"https:\/\/referralrock.com\/reward-management\/\">set up referral rewards<\/a> of all kinds.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Make referring easy<\/h3>\r\n\r\n\r\n\r\n<p>The easier it is for your tenants to refer, the more referrals you\u2019ll gain. So, create a tenant referral experience that\u2019s as streamlined as possible.<\/p>\r\n\r\n\r\n\r\n<p>Referral Rock referral software will let you <a href=\"https:\/\/referralrock.com\/referral-experience\/\">set up a streamlined referral page or portal<\/a> that makes it easy for tenants to refer. You can even give out One-Click Access links that let tenants start referring right away, with no registration needed. Add these links to all emails where you promote your referral program, including transactional emails, so tenants can easily click and share.<\/p>\r\n\r\n\r\n\r\n<p>To make sharing even easier, follow these best practices as you set up the page or portal that tenants will refer from.\u00a0<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Explain how the program works in 3-4 easy steps.<\/li>\r\n\r\n\r\n\r\n<li>Show the rewards (and other benefits of sharing) front and center.<\/li>\r\n\r\n\r\n\r\n<li>Enable tenants to share in as few clicks or taps as possible.<\/li>\r\n\r\n\r\n\r\n<li>Give multiple sharing options, based on the ways tenants regularly share things with friends.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Give customers their own unique<a href=\"https:\/\/referralrock.com\/blog\/referral-link\/\"> referral link<\/a> to copy and paste anywhere.<\/li>\r\n\r\n\r\n\r\n<li>Pre-write a message from the tenant to their friend, so the tenant doesn\u2019t have to think about what to say \u2013 they can just share right away.<\/li>\r\n\r\n\r\n\r\n<li>Include a clear, easy-to-find CTA on the landing page that directs tenants to share.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Promote your rental referral program<\/h3>\r\n\r\n\r\n\r\n<p>The more tenants you have participating in your program, the more chances you have to bring in successful referrals &#8212; and bring in more revenue. So, <a href=\"https:\/\/referralrock.com\/blog\/how-to-promote-your-referral-program\/\">promote your program<\/a> through a variety of customer touchpoints, to make sure tenants know about it.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Here are some of our favorite ways to promote your tenant referral program:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Via dedicated emails (personal and mass)<\/li>\r\n\r\n\r\n\r\n<li>On your social media pages<\/li>\r\n\r\n\r\n\r\n<li>Within physical and\/or digital tenant newsletters<\/li>\r\n\r\n\r\n\r\n<li>On signs and postings placed on property<\/li>\r\n\r\n\r\n\r\n<li>In flyers that you place in tenants\u2019 mailboxes, or place on or under tenants\u2019 doors<\/li>\r\n\r\n\r\n\r\n<li>On your property website(s)<\/li>\r\n\r\n\r\n\r\n<li>On your online tenant portal<\/li>\r\n\r\n\r\n\r\n<li>In personal conversations with tenants<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Remember, promotion shouldn\u2019t stop at launch. After all, you might get new tenants who haven\u2019t heard about the program yet \u2013 and you want the program to stay at the top of all tenants\u2019 minds. So, have a strategy to <em>keep <\/em>promoting your program at regular intervals.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>We recommend sending a dedicated email about the program at least once every quarter, plus using social media, newsletters and other types of emails in between to advertise your program consistently.\u00a0<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Show tenants you appreciate their referrals<\/h3>\r\n\r\n\r\n\r\n<p>Even if their referred friend doesn\u2019t become a tenant, send a thank you note for every referral to show that you appreciate the tenant\u2019s referral. This could be a written note or a simple thank you email. Rewarding tenants as soon as they earn an incentive is another important way to show your appreciation \u2013 software will do this automatically<\/p>\r\n\r\n\r\n\r\n<p>Keeping tenants updated on their referrals\u2019 status is another important way to show appreciation, and keep tenants motivated to make more referrals.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Referral Rock\u2019s Monthly Summary emails are an awesome way to keep\u00a0 tenants in the know. These share a personalized overview of each tenant\u2019s referral program activity every month, including referrals they\u2019ve made, new customers they\u2019ve created, and rewards they\u2019ve earned. The Monthly Summary also keeps your program at the top of your tenants\u2019 minds, making them more likely to keep sharing.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Start a tenant referral program today\u00a0<\/h2>\r\n\r\n\r\n\r\n<p>There are so many benefits to running a referral program for your properties. If you\u2019ve determined that you\u2019ve made yourself shareable, why not use a referral program to drive consistent sharing and gain new tenants?<\/p>\r\n\r\n\r\n\r\n<p>Automation will make running a referral program much easier than setting up a DIY referral scheme. Rely on Referral Rock software for detailed tracking, instant issuing of rewards, and top-notch service that lets you get the most out of your tenant referral program.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Check out how Referral Rock has helped businesses like yours.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Tenant referral programs encourage your current tenants to recommend your properties to their friends, family, and colleagues. Here&#8217;s how to start one.<\/p>\n","protected":false},"author":14,"featured_media":30213,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[14],"tags":[5988,5987,5985],"class_list":["post-34581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-referral-marketing","tag-_content_howto","tag-_industry_guide_referral","tag-key-takeaways"],"acf":{"takeaway_1":"The easiest way to run a referral program is with referral software, which automatically tracks the referrals your tenants make and issues rewards at the right time.","takeaway_2":"Don\u2019t reward only the referring tenant \u2014 incentivize the referred tenant with a discount or add-on service, so they're more likely to sign a lease.","takeaway_3":"The easier it is for your tenants to refer, the more referrals you\u2019ll gain. Promote your program in emails, on your website, and on rent receipts or confirmation emails."},"modified_by":"Jessica Huhn","_links":{"self":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts\/34581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/comments?post=34581"}],"version-history":[{"count":17,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts\/34581\/revisions"}],"predecessor-version":[{"id":37910,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/posts\/34581\/revisions\/37910"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/media\/30213"}],"wp:attachment":[{"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/media?parent=34581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/categories?post=34581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/referralrock.com\/blog\/wp-json\/wp\/v2\/tags?post=34581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}